Support
Contact RATUM°
We typically respond within 1 business day. Weekends and US holidays may take a little longer.
Before you reach out
You might find your answer faster in our FAQ. We cover the most common questions about orders, shipping, the TARDUCER cartridge, and the guarantee.
Order issues
Include your order number (starts with #) and we'll resolve it in one reply. Damaged, missing, or wrong item? We'll ship a replacement immediately — no return required within 30 days.
30-Day Guarantee
Not satisfied for any reason within 30 days of delivery? Email us with your order number. We'll process a full refund with no questions asked and no return shipping required.